Aged care monitoring
The Chief Ombudsman monitors the treatment and conditions of people who are detained in health and disability facilities, including aged care facilities. These are places where people are not free to leave at will, such as dementia and psychogeriatric units.
In June 2018, the Minister of Justice made it explicit that the Ombudsman is to monitor privately-run as well as public aged care facilities.
Monitoring helps ensure people are treated humanely and their rights are respected and protected. It also ensures Aotearoa New Zealand adheres to international human rights standards.
The Chief Ombudsman monitors aged care facilities to prevent human rights violations occurring. He isn't able to investigate individual complaints about private facilities.
There are a number of agencies involved in dealing with complaints about health and disability facilities, depending on the circumstances. Find out more on the Ministry of Health's website.
With funding secured from 1 July 2019, a monitoring and inspection programme is being developed and introduced over three years.
The 'orientation' phase has been completed and inspections are starting from July 2021, as planned.