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45 Resources Show all

  • Annual Report 2011/2012 - at a glance

    Annual reports
    This document shows our Annual Report for 2011/2012 at a glance.

  • Annual Report 2011/2012 - full report

    Annual reports
    In many ways, 2011/12 was a watershed year for us. We received and completed the highest ever number of complaints and other contacts concerning state sector agencies. In particular, we managed a significant increase in official information complaints and complaints relating to the Earthquake Commission.

  • Statement of Intent 2012/15

    Strategic intentions
    This statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.

  • Annual Report 2010/2011

    Annual reports
    The past year has seen consolidation of our efforts to improve work practices within the Office and improve our service to complainants and agencies. The final tranche of work to complete the restructuring and renewal of the Office will take place early in the 2011/2012 financial year.

  • Statement of Intent 2011/14

    Strategic intentions
    This statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.

  • Annual Report 2009/2010

    Annual reports
    At the close of the 2009/10 reporting year we find ourselves in a similar position to the agencies we oversee: endeavouring to deliver more and better services with the same (or in some cases fewer) resources.

  • Statement of Intent 2010/13

    Strategic intentions
    This statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.

  • Annual Report 2008/2009

    Annual reports
    In order to fulfil our legislative mandate and to manage our work programme more efficiently and effectively, we have reorganised the Office into targeted teams (see p 12). An advisory group has been established to support the Ombudsmen and Deputy Ombudsman. This will strengthen consistency in Ombudsmen decisions, uniformity of professional practice, and provide a more rigorous quality assurance over the Office output. It will also assist in our goal to widen our focus from individual complaints to a closer analysis of systemic administrative failings of which the complaints may be symptomatic.

  • Statement of Intent 2009/12

    Strategic intentions
    This statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.

  • Annual Report 2007/2008

    Annual reports
    The challenge for Ombudsmen everywhere is to remain relevant in a changing social, political and technological environment. This Office is responding to that challenge in a variety of ways.

  • Statement of Intent 2008/11

    Strategic intentions
    This statement of intent sets out the nature and scope of our functions, the strategic direction of our organisation, what we are hoping to achieve, and some key measures.

  • Annual Report 2006/2007

    Annual reports
    One of the key outcomes of their work sought by the Ombudsmen is ongoing improvement and better performance by Government agencies. We continue to encourage agencies to set up their own internal review systems, where possible independ

  • Annual Report 2005/2006

    Annual reports
    During the year under review the Ombudsmen have placed a particular focus on how we might better relate to a wider and more diverse range of New Zealanders.