Resources and publications
Ngā rauemi me ngā tānga
Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic.
More information about the resource categories on this page
Guides
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Outreach
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
Corporate documents
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
17 Resources Show all
Getting support and making a complaint in the Oranga Tamariki system
Pamphlets and postersA guide to advocacy, monitoring and complaints for tamariki (children), rangatahi (young people) and their whānau (family).Expectations for OPCAT COVID-19 inspections - pamphlet
Pamphlets and postersThis pamphlet compliments the Expectations for OPCAT COVID-19 inspections to guide agencies responsible for places of detention during the COVID-19 pandemic.OPCAT inspections during COVID-19 pandemic – update and Statement of Principles poster
Pamphlets and postersThis poster compliments the set of principles provided to guide agencies responsible for places of detention during the COVID-19 pandemic. Read the full update and Statement or Principles for more information.Your OIA rights and responsibilities
SpeechesOn 13 July, Chief Ombudsman Peter Boshier addressed around 800 delegates at the New Zealand School Trustees Association’s annual conference. Here is his speech.Fair treatment for people with disabilities
Pamphlets and postersThis pamphlet provides information about the Ombudsman's role under the Disabilities Convention. Available in Large Print and Easy Read formats, plus versions in Te Reo Maori, Hindi, Korean, Tongan, Samoan, and Mandarin.Making complaints about government agencies
Pamphlets and postersA pamphlet explaining what the Ombudsman can do for you, the complaints process, and what happens when you make your complaint. Available in Easy Read and Large Print formats, plus versions in te reo Māori, Samoan, Tongan, Korean, Mandarin and Hindi. Or, view a short YouTube video in New Zealand Sign language called "Making complaints about government agencies".Making complaints about prisons and Community Corrections
Pamphlets and postersA pamphlet on making a complaint about prisons and Community Corrections. It covers: What can the Ombudsman do for you?; What happens when you make a complaint?; and the complaints process. Available in Easy Read and Large Print formats, plus versions in Te Reo Maori, Samoan, Tongan, Korean, Mandarin and Hindi.Monitoring places of detention
Pamphlets and postersA pamphlet explaining the Ombudsman's role as a National Preventive Mechanism, what the Ombudsman looks at when monitoring places of detention, and other National Preventive Mechanisms. Available in Large Print and Easy Read formats, plus versions in Te Reo Maori, Hindi, Korean, Tongan, Samoan, and Mandarin. Or, watch a short YouTube video in New Zealand Sign language called "Monitoring places of detention".The Ombudsman: who we are
Pamphlets and postersA pamphlet explaining what the Ombudsman does. Available in Easy Read and Large Print formats, plus versions in te reo Māori, Samoan, Tongan, Korean, Mandarin and Hindi. Or, watch this five-minute YouTube video (in New Zealand Sign Language) on what the Ombudsman does.APOR conference 2018: Opening address
SpeechesPresident of the International Ombudsman Institute (IOI) and Ombudsman for the Republic of Ireland, Peter Tyndall, opened the 30th Australasian and Pacific Ombudsman Region (APOR) conference on 28 November 2018 by calling on integrity instituTackling dementia: Protecting the rights of detained people
SpeechesThe Chief Ombudsman Peter Boshier's presentation to the Alzheimers New Zealand conference on 25 October 2018 outlined how the OPCAT provides an international platform for effecting national change to protect the human rights of some of our most vulnerable people: those with dementia who are detained in facilities.Protecting the rights of detained people
SpeechesThe Chief Ombudsman Peter Boshier's presentation to the New Zealand Aged Care Association's annual conference on 12 September 2018.Bringing the lamp of scrutiny to otherwise dark places
SpeechesMBIE had an OIA week (9-13 April) to focus on lifting its performance and improving the quality of the OIA work it does. This is the keynote address from Chief Ombudsman Peter Boshier.The critical factors of excellence
SpeechesChief Ombudsman Peter Boshier's address to the 2017 Sir Paul Callaghan Eureka! Award finalists' dinner.Update from the Office of the Ombudsman
SpeechesRead the Chief Ombudsman's address to the Mental Health Nurses Section of the NZ Nurses Organisation.Inside the Office of the Ombudsman
SpeechesAn update on what's going on in the Office of the Ombudsman to increase openness, accountability, and good administration. Speech by Chief Ombudsman Judge Peter Boshier.Making or complaining about requests for official information
Pamphlets and postersA pamphlet explaining what official information is, how you can make a request for it, and how the Ombudsman can help you. Available in Easy Read and Large Print formats, plus versions in te reo Māori, Samoan, Tongan, Korean, Mandarin and Hindi. Or, view a seven-minute YouTube video (in New Zealand Sign Language) on the subject of "Making or complaining about requests for official information".