Open main menu Close main menu

Resources and publications

Ngā rauemi me ngā tānga

Search guidescase notesopinionsreports and other information. Resources and publications can also be searched by date and other options. 

Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic. 

More information about the resource categories on this page
Search by keyword
  • Getting support and making a complaint in the Oranga Tamariki system

    Pamphlets and posters
    A guide to advocacy, monitoring and complaints for tamariki (children), rangatahi (young people) and their whānau (family).
  • Expectations for OPCAT COVID-19 inspections - pamphlet

    Pamphlets and posters
    This pamphlet compliments the Expectations for OPCAT COVID-19 inspections to guide agencies responsible for places of detention during the COVID-19 pandemic.
  • OPCAT inspections during COVID-19 pandemic – update and Statement of Principles poster

    Pamphlets and posters
    This poster compliments the set of principles provided to guide agencies responsible for places of detention during the COVID-19 pandemic. Read the full update and Statement or Principles for more information.
  • Memorandum of Understanding on bilateral cooperation between Ombudsman Thailand and the Chief Ombudsman of New Zealand

    Protocols with agencies
    On 11 February 2020 the Office of the Ombudsman Thailand and the Chief Ombudsman signed a Memorandum of Understanding, in the interest of fostering international cooperation in the field of complaint-handling, good governance, protection of human rights
  • Fair treatment for people with disabilities

    Pamphlets and posters
    This pamphlet provides information about the Ombudsman's role under the Disabilities Convention. Available in Large Print and Easy Read formats, plus versions in Te Reo Maori, Hindi, Korean, Tongan, Samoan, and Mandarin.
  • Making complaints about government agencies

    Pamphlets and posters
    A pamphlet explaining what the Ombudsman can do for you, the complaints process, and what happens when you make your complaint. Available in Easy Read and Large Print formats, plus versions in te reo Māori, Samoan, Tongan, Korean, Mandarin and Hindi. Or, view a short YouTube video in New Zealand Sign language called "Making complaints about government agencies".
  • Making complaints about prisons and Community Corrections

    Pamphlets and posters
    A pamphlet on making a complaint about prisons and Community Corrections. It covers: What can the Ombudsman do for you?; What happens when you make a complaint?; and the complaints process. Available in Easy Read and Large Print formats, plus versions in Te Reo Maori, Samoan, Tongan, Korean, Mandarin and Hindi.
  • Monitoring places of detention

    Pamphlets and posters
    A pamphlet explaining the Ombudsman's role as a National Preventive Mechanism, what the Ombudsman looks at when monitoring places of detention, and other National Preventive Mechanisms. Available in Large Print and Easy Read formats, plus versions in Te Reo Maori, Hindi, Korean, Tongan, Samoan, and Mandarin. Or, watch a short YouTube video in New Zealand Sign language called "Monitoring places of detention".
  • The Ombudsman: who we are

    Pamphlets and posters
    A pamphlet explaining what the Ombudsman does. Available in Easy Read and Large Print formats, plus versions in te reo Māori, Samoan, Tongan, Korean, Mandarin and Hindi. Or, watch this five-minute YouTube video (in New Zealand Sign Language) on what the Ombudsman does.
  • Updated agreement with the Chief Executive of the Department of Corrections

    Protocols with agencies
    This updated agreement signed in August 2017 underpins the work of our agencies to ensure the humane treatment of people in legal custody.  
  • Making or complaining about requests for official information

    Pamphlets and posters
    A pamphlet explaining what official information is, how you can make a request for it, and how the Ombudsman can help you. Available in Easy Read and Large Print formats, plus versions in te reo Māori, Samoan, Tongan, Korean, Mandarin and Hindi. Or, view a seven-minute YouTube video (in New Zealand Sign Language) on the subject of "Making or complaining about requests for official information".