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Ngā rauemi me ngā tānga

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13 Resources Show all

  • Regulatory policy design during COVID-19 pandemic

    Good administration
    This guidance is intended to assist government agencies in designing and implementing robust, fair, and fit-for-purpose, regulatory policies[1] that enable the fair administration of government policy during the COVID-19 pandemic.

  • Your OIA rights and responsibilities

    Speeches
    On 13 July, Chief Ombudsman Peter Boshier addressed around 800 delegates at the New Zealand School Trustees Association’s annual conference. Here is his speech. 

  • Effective complaint handling

    Good administration
    This guide sets out key information for agencies about developing and operating an effective complaints process. It also provides information about the Ombudsman’s role and a checklist for agencies to follow.

  • APOR conference 2018: Opening address

    Speeches
    President of the International Ombudsman Institute (IOI) and Ombudsman for the Republic of Ireland, Peter Tyndall, opened the 30th Australasian and Pacific Ombudsman Region (APOR) conference on 28 November 2018 by calling on integrity institu

  • Tackling dementia: Protecting the rights of detained people

    Speeches
    The Chief Ombudsman Peter Boshier's presentation to the Alzheimers New Zealand conference on 25 October 2018 outlined how the OPCAT provides an international platform for effecting national change to protect the human rights of some of our most vulnerable people: those with dementia who are detained in facilities.

  • Protecting the rights of detained people

    Speeches
    The Chief Ombudsman Peter Boshier's presentation to the New Zealand Aged Care Association's annual conference on 12 September 2018.

  • Bringing the lamp of scrutiny to otherwise dark places

    Speeches
    MBIE had an OIA week (9-13 April) to focus on lifting its performance and improving the quality of the OIA work it does. This is the keynote address from Chief Ombudsman Peter Boshier.

  • The critical factors of excellence

    Speeches
    Chief Ombudsman Peter Boshier's address to the 2017 Sir Paul Callaghan Eureka! Award finalists' dinner.

  • Update from the Office of the Ombudsman

    Speeches
    Read the Chief Ombudsman's address to the Mental Health Nurses Section of the NZ Nurses Organisation.

  • Inside the Office of the Ombudsman

    Speeches
    An update on what's going on in the Office of the Ombudsman to increase openness, accountability, and good administration. Speech by Chief Ombudsman Judge Peter Boshier.

  • Good decision making

    Good administration
    This guide sets out key information about good decision making by agencies, including the role of a decision maker, who has the power to make a decision, how to make good decisions, how to give a statement of reasons and good record-keeping.

  • Managing unreasonable complainant conduct

    Good administration
    This manual is designed to help agencies and their staff take a systematic and consistent approach to managing their interactions with complainants. It provides a series of suggestions and strategies to assist all staff members – not just frontline staff – to deal with unreasonable complainant conduct.

  • Good complaints handling by school boards

    Good administration
    This guide sets out the key ‘need to know’ information about good complaints handling by school boards. It also explains the Ombudsman’s role in relation to complaints about the administrative conduct of schools.