Resources and publications
Ngā rauemi me ngā tānga
Search guides, case notes, opinions, reports and other information. Resources and publications can also be searched by date and other options.
Use the search bar to make your search. Then use the filters to narrow down the results by resource type or topic.
More information about the resource categories on this page
Commonly used guides include:
- The OIA for Ministers and agencies
- The LGOIMA for local government agencies
- Making official information requests: a guide for requesters
Detailed guidance on the official information legislation and aspects of good administrative practice.
We also have guidance on disability rights and protected disclosures.
Case notes and opinions
Case notes are a short case summary, often demonstrating an aspect of a case.
An Ombudsman's Opinion is published where there is public interest in showing the full details of a case.
Reports include OPCAT, disability rights, official information practice and systemic investigation.
Contains our media releases, newsletters, pamphlets, speeches and fact sheets. Fact sheets are published in multiple language and accessible formats.
This includes our annual reports and strategic intentions.
Projects, reference and data
This includes our official information complaints data, updates on investigations and other projects, and submissions by the Ombudsman.
View all projects, reference and data
Template letters and work sheets
These template letters and work sheets can be used by agencies to help respond to official information requests.
23 Resources Show all
Chief Ombudsman's Annual Report 2021/2022Annual reportsWatch the introduction in New Zealand Sign Language
Inaugural Pūhara Mana Tangata report for 2020/2021Annual reportsThe Chief Ombudsman’s Māori panel – Pūhara Mana Tangata – has published a report of its first two years in operation.
Annual Report 2020/2021Annual reportsThe global COVID-19 pandemic has continued to dominate our lives in the past year, creating new challenges for us all.
Annual Report 2019/20Annual reportsCOVID-19. The pandemic which swept the world in 2020 is undoubtedly the defining event of the past year. It has further defined the role of Ombudsman.
Annual Report 2018/2019Annual reportsIt was a busy year. A very busy year. Using almost all measures, the level of our work increased, yet our results were, overall, very pleasing.
Annual Report 2017/2018Annual reportsIn the past year, we have made some excellent progress in key areas, none more so than by clearing our backlog of complaints, a bugbear both for us and the public. We have been quicker and more efficient in resolving complaints, but with no reduction in the quality or efficacy of our work. Specific cases we have dealt with this year are contained in this report, and they showcase the breadth and depth of the work we are tasked to undertake.
Annual Report 2016/2017Annual reportsIn 2016/17 we achieved 700 remedies for New Zealanders—‘remedy’ being the legal term for a solution to a problem. This is an increase of 20 percent on the previous year, one of many positive figures in this year’s Annual Report. We also had 149 recommendations for improvement in places of detention accepted.
Annual Report 2015/2016 - full reportAnnual reportsWe have already begun to make great strides in the 2015/16 reporting year. Despite overall intake once again increasing, we completed 7% more work than last year and finished the year with 11% less work on hand than at the same time last year. Our overall net clearance rate for complaints was 105%, meaning that we closed 178 more complaints than we received, and so started to make significant inroads into our backlog of aged complaints.
Annual Report 2015/2016 - at a glanceAnnual reportsThis document shows our Annual Report for 2015/2016 at a glance.
Annual Report 2014/2015 - at a glanceAnnual reportsThis document shows our Annual Report for 2014/2015 at a glance.
Annual Report 2014/2015 - full reportAnnual reportsBy 2006 it was becoming clear that we could not sustain the business model we were then operating and the late John Belgrave, then Chief Ombudsman, challenged us to reflect on the theme “Where is the Office Going?” So we began what has seemed like a long journey to modernise the Office.
Annual Report 2013/2014 - at a glanceAnnual reportsThis document shows our Annual Report for 2013/2014 at a glance.
Annual Report 2013/2014 - full reportAnnual reportsThis year we have begun to reap the benefits of the additional resources granted to us by Parliament for the 2013/14 year onwards, which has enabled us to appoint additional staff to progress the amount of work we are receiving.
Annual Report 2012/2013 at a glanceAnnual reportsThis document shows our Annual Report for 2012/2013 at a glance.
Annual Report 2012/2013 - full reportAnnual reportsOur anniversary year has been a period of growth and consolidation. We have taken time to reflect on the significant contribution to our development by all those who have held the office of Ombudsman in the past 50 years. We have also managed an unprecedented increase in demand for our services, drawing on both our traditional practice developed over the previous half century and new ways of prioritising and organising our workflows.
Annual Report 2011/2012 - at a glanceAnnual reportsThis document shows our Annual Report for 2011/2012 at a glance.
Annual Report 2011/2012 - full reportAnnual reportsIn many ways, 2011/12 was a watershed year for us. We received and completed the highest ever number of complaints and other contacts concerning state sector agencies. In particular, we managed a significant increase in official information complaints and complaints relating to the Earthquake Commission.
Annual Report 2010/2011Annual reportsThe past year has seen consolidation of our efforts to improve work practices within the Office and improve our service to complainants and agencies. The final tranche of work to complete the restructuring and renewal of the Office will take place early in the 2011/2012 financial year.
Annual Report 2009/2010Annual reportsAt the close of the 2009/10 reporting year we find ourselves in a similar position to the agencies we oversee: endeavouring to deliver more and better services with the same (or in some cases fewer) resources.
Annual Report 2008/2009Annual reportsIn order to fulfil our legislative mandate and to manage our work programme more efficiently and effectively, we have reorganised the Office into targeted teams (see p 12). An advisory group has been established to support the Ombudsmen and Deputy Ombudsman. This will strengthen consistency in Ombudsmen decisions, uniformity of professional practice, and provide a more rigorous quality assurance over the Office output. It will also assist in our goal to widen our focus from individual complaints to a closer analysis of systemic administrative failings of which the complaints may be symptomatic.
Annual Report 2007/2008Annual reportsThe challenge for Ombudsmen everywhere is to remain relevant in a changing social, political and technological environment. This Office is responding to that challenge in a variety of ways.
Annual Report 2006/2007Annual reportsOne of the key outcomes of their work sought by the Ombudsmen is ongoing improvement and better performance by Government agencies. We continue to encourage agencies to set up their own internal review systems, where possible independ
Annual Report 2005/2006Annual reportsDuring the year under review the Ombudsmen have placed a particular focus on how we might better relate to a wider and more diverse range of New Zealanders.