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Pamphlets and guides

Pamphlets
Guides

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Pamphlets

The following pamphlets about the Ombudsmen's work are available on this website:

Electronic copies of our pamphlets can be downloaded from this website in either MS Word or pdf format.  Paper copies of our pamphlets can be requested by telephoning us on freephone 0800 802 602.

 

1.  Making complaints about government agencies

This pamphlet provides general information about how to make a complaint to an Ombudsman if you feel you have been treated unfairly by a central or local government agency.  It explains an Ombudsman's functions, the types of complaints an Ombudsman can and can't investigate, what to include in your complaint to an Ombudsman and what happens when you make a complaint.  It is available in the following languages:

 

2.  Making requests for official information

This pamphlet describes what official informationis , how to request official information and how to complain to an Ombudsman if you are unhappy with the response that you receive to your official information request.  It is available in the following languages:

 

3.  A guide to the Protected Disclosures Act

This pamphlet provides general information about the Protected Disclosures Act (sometimes called the "whistle-blowing" legislation).   It describes what protected disclosures are, who can make protected disclosures, when disclosures are protected and the role of an Ombudsman under the Protected Disclosures Act.  It is available in the following languages:

 

4.  Making complaints about the prison service - A guide for prison inmates wanting to make a complaint to the Ombudsmen

This pamphlet provides general information for prison inmates who are considering making a complaint to an Ombudsman.  It explains the types of complaints an Ombudsman can and can't investigate, how to make a complaint to an Ombudsman and what happens when you make a complaint.  It is available in the following languages:

 

5.  Making complaints about tertiary education

This pamphlet provides general information about how to make a complaint to an Ombudsman if you feel you have been treated unfairly by a tertiary education institution that is government owned.  It explains an Ombudsman's functions, the types of complaints an Ombudsman can and can't investigate, what to include in your complaint to an Ombudsman and what happens when you make a complaint.  It is available in the following languages: