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Making a complaint to an Ombudsman

If you wish to make a complaint to an Ombudsman, you can do so by:

For our office addresses and other contact details, see contact us.

When making your complaint, it would be helpful if you could provide:

  • a copy of your letter of request or details of your verbal request; and
  • a copy of the agency's reply to your request.

If you have not received a reply to your request, provide details of when and where you made it.

If you need assistance, please telephone our free phone number 0800 802 602.