Making a complaint to an Ombudsman
An Ombudsman:
- has wide powers to investigate government agencies and call them to account for their actions;
- will give your complaint careful and just consideration;
- will decide whether the agency's acts or decisions were unreasonable, unfair or wrong; and
- will recommend a remedy where a complaint is found to be justified.
If you wish to make a complaint to an Ombudsman, you can do so by:
- Letter
- Fax
- Email - complaint@ombudsmen.parliament.nz
- Phoning our office for assistance from our staff
- Online complaint form
For our office addresses and other contact details, see contact us.
Before making your complaint, you may wish also wish to read the following sections:
- complaints about government agencies - tips on making your complaint;
- complaints about government agencies - what happens when you make your complaint?
If you want to talk about your complaint, or you have difficulty putting your complaint in writing, please telephone our free phone number 0800 802 602.